1. Personal Data Controller

The personal data controller is NATANAIL Ltd., with the following details:

• Company ID / UIC: 130281209
• Address: 12 Iliantsi Blvd., Kramex Plant, Sofia 1220, Bulgaria
• Email: natanaileoodln@gmail.com
• Phone: +359 898 443 304

2. What Data We Collect

Through the contact form on the website, we collect the following data:

• Name - to address you personally
• Email address - to respond to inquiries
• Phone number - for quick communication (optional)
• Company name - for business client identification (optional)
• Inquiry content - technical information about the service

3. How We Use the Data

Personal data is processed for the following purposes:

• Responding to inquiries and preparing individual quotations
• Fulfillment of contractual obligations when entering into a contract
• Compliance with legal obligations (accounting, invoicing)
• Protection of our legitimate interests in case of disputes or complaints

4. Cookies

The website uses technical cookies for proper functioning, as well as analytical cookies to understand visitor behavior.

Cookie Types

• Necessary cookies - without them the website cannot function (language preference, cookie consent)
• Analytical cookies - help us understand how visitors use the website (Google Analytics - anonymized)
• Functional cookies - remember user preferences (selected theme, language)

You can manage cookies through your browser settings or via the "Manage Cookies" button below.

5. Retention Period

Personal data is retained for the following periods:

• Inquiries without subsequent contract - up to 2 years
• Contractual documentation - 10 years (accounting period)
• Marketing correspondence - until consent is withdrawn

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access - to receive information about what data we store about you
• Right to rectification - to request correction of inaccurate data
• Right to erasure ("right to be forgotten") - to request deletion of your data
• Right to restriction - to request restriction of processing
• Right to data portability - to receive your data in a machine-readable format
• Right to object - to processing of your data
• Right to lodge a complaint with CPDP - Commission for Personal Data Protection

7. Complaints to Supervisory Authority

If you believe your GDPR rights have been violated, you have the right to file a complaint with:

• Commission for Personal Data Protection (CPDP)
• Address: 2 "Prof. Tsvetan Lazarov" Blvd., Sofia 1592, Bulgaria
• Email: kzld@cpdp.bg
• Website: www.cpdp.bg

8. Data Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. This includes encryption during transmission, restricted access only for authorized personnel, and regular security reviews.

9. Policy Changes

We reserve the right to update this policy as needed. Changes take effect from the moment of publication on the website. We recommend periodically reviewing this page.